Our Services
Three services — one for wherever you are right now
Whether you're simply curious, ready to try something, or looking for ongoing support — Pelita has a service that fits.
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A methodology built on listening
Every engagement with Pelita follows the same underlying pattern: we listen carefully before suggesting anything. This sounds straightforward, but it shapes everything — from the questions we ask in a first session to how we structure an integration project.
The result is advice and support that fits your actual business, not a generic blueprint applied regardless of context. AI tools that work well in a retail setting often need adjusting for a service business, and what suits a team of twenty may be too complex for a team of three.
Our three services represent three natural stages: understanding the landscape, trying something practical, and maintaining steady progress over time. Most clients start with the first and decide from there.
Listen first
Every session begins with questions, not answers
Evaluate carefully
Not every problem needs an AI solution
Implement with support
Set up alongside your team, not in isolation
Document everything
Written outputs your team can use independently
AI Readiness Conversation
RM 580 · Single session (~90 min)
A relaxed first session for owners of small Malaysian businesses who are simply curious about where artificial intelligence might fit. We listen to how the shop or office runs today, map a few areas where simple tools could ease repetitive manual work, and leave you with a plain-language summary you can keep. There is no obligation to continue afterwards. Suitable for complete beginners; nothing technical is assumed.
- Structured conversation about your daily operations and pain points
- Identification of 2–4 areas where AI tools could realistically help
- Written summary in plain English delivered within 48 hours
- No technical knowledge required from you or your team
How the session runs:
- 1Brief introduction and context about your business (~15 min)
- 2Walk through a typical week — tasks, processes, bottlenecks (~45 min)
- 3Initial thoughts on where tools might fit, with time for questions (~30 min)
- ✓Written summary sent within 48 hours
Workflow Integration Support
RM 1,290 · 3–4 week engagement
A hands-on package for teams ready to try one or two practical tools, such as a customer-enquiry assistant or a tidy way to draft routine documents. Over three to four weeks we set things up alongside your staff, write short notes they can refer back to, and stay reachable for questions. We move at a pace that feels comfortable for your team rather than pushing change all at once.
- Selection and setup of one to two AI tools suited to your needs
- Staff training sessions included (in-person or remote)
- Short reference guides written for your team's day-to-day use
- Questions answered throughout the engagement period
Typical timeline:
- 1Week 1: Scoping and tool selection meeting with owner/manager
- 2Weeks 2–3: Setup and initial use alongside the team
- 3Week 4: Review, adjustment, and handover of written materials
- ✓Ongoing questions welcome for 2 weeks after close
Steady Guidance Retainer
RM 2,280 / month · Flexible duration
A longer companionship for businesses that want a familiar advisor over several months. Includes monthly check-in calls, gentle review of how the tools are settling in, and small adjustments as your needs shift. The scope is shaped together so you only pay for the support you actually find useful, with the freedom to pause whenever it suits you.
- Monthly check-in call (60–90 minutes, scheduled to suit you)
- Review of how tools are being used and whether they're still the right fit
- Small adjustments and guidance on new tools as your situation changes
- Email access for questions between monthly calls
- Freedom to pause with reasonable notice — no penalty
What each month looks like:
- 1Scheduled check-in call to review progress and open questions
- 2Any small adjustments to tool setup or usage patterns
- 3Brief written summary of the call and any changes made
- ✓Email access throughout for questions that come up between calls
Decision Guide
Which service fits your situation?
Use the table below to see what each service includes — and the "Best for" lines to find the closest match to where you are today.
| Feature | Readiness RM 580 |
Workflow RM 1,290 |
Retainer RM 2,280/mo |
|---|---|---|---|
| Initial assessment of your business | |||
| Written session summary | |||
| Hands-on tool setup | — | ||
| Staff reference guides | — | ||
| Monthly check-in calls | — | — | |
| Ongoing adjustments over months | — | — | |
| Email access between sessions | — | ||
| No long-term commitment required | |||
| Best for... | Curious owners who want clarity before committing | Teams ready to adopt one or two practical tools | Businesses wanting steady, familiar support over time |
Standards
What applies across all services
Confidentiality
All business information remains within Pelita. NDAs available on request and signed without question.
Vendor Independence
No commercial relationships with tool providers. Recommendations made based on fit, not referral agreements.
Written Outputs
Every session produces a written summary or reference material. Nothing depends on verbal memory.
No Lock-In
Services are structured so you can stop after any stage. Pausing the retainer involves a simple conversation, not a contract penalty.
Same Advisor Throughout
The person you first speak with is the person who does the work. No handoffs after the initial engagement.
Honest Scoping
If AI tools aren't a good fit for your situation, we'll say so clearly. We only recommend proceeding when it makes genuine sense.
Pricing
Clear fees, no surprises
All prices in Malaysian Ringgit. No hidden charges — what you see is what you pay.
Starter
AI Readiness Conversation
RM 580
One-time / single session
- 90-minute session
- No technical knowledge needed
- Written summary included
- No follow-up obligation
Hands-On
Workflow Integration Support
RM 1,290
Per project / 3–4 weeks
- Tool selection and setup
- Staff training included
- Reference guides written
- 2-week question period after close
Ongoing
Steady Guidance Retainer
RM 2,280
Per month / pause anytime
- Monthly check-in call
- Ongoing adjustments
- Email access throughout
- Flexible pause or stop option
Not sure which to choose?
Start with a question — we'll help you find the right service
Send us a message or call. If the AI Readiness Conversation sounds about right, that's a perfectly good starting point — and there's no pressure to go further.
Get in Touch