Client Experiences
What business owners say after working with us
Straightforward accounts from small Malaysian businesses that have been through a Pelita engagement — what they found useful, and what the experience was like.
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Years advising SMEs
70+
Engagements completed
4.8
Average satisfaction rating
94%
Would recommend Pelita
Reviews
From clients across Malaysia
"I came in with no idea whether AI was relevant to my printing shop or not. The readiness session was straightforward — Siti asked the right questions and at the end I had a clear written summary of two things that were worth trying and one that wasn't. That summary is still pinned up in my office."
Roslan Hamid
Printing services, Petaling Jaya
May 2025
"We did the workflow package. Ahmad sat with my customer service team for two sessions and helped us set up a simple tool to draft replies to standard enquiries. The team was nervous about it at first but by week three they were using it without thinking twice. The reference guide he wrote made a real difference."
Nurul Liyana
F&B distribution, Shah Alam
April 2025
"I'm on the retainer and it's been about four months now. The monthly calls are useful — we've adjusted one tool and dropped another that wasn't working as expected. I'd say the main value isn't the tools themselves, it's having someone who knows my business and keeps an eye on whether things are actually working."
Chen Teck Huat
Logistics services, Subang Jaya
May 2025
"What I appreciated was that they didn't try to oversell. After the readiness conversation, the written summary actually said one of the areas I'd thought was a good candidate for AI wasn't actually suitable — a process change was the better answer. That honesty was worth a lot to me."
Fauziah Zainol
Retail shop, Kuala Lumpur
May 2025
"My team includes people of different ages and comfort levels with technology. Pelita was patient with that — the integration sessions moved at a pace that worked for everyone, not just the more tech-confident staff. The pace was slower than I'd expected but I think it was the right call."
Priya Krishnan
Professional services, Bangsar
April 2025
"I started with just the readiness session and ended up doing the workflow package three months later. By then I felt ready, and the sequence made sense. Now I handle a good chunk of routine document drafting with a tool that takes maybe ten minutes to set up correctly each week."
Shahril Kamaruddin
Accounting firm, Ampang
May 2025
Case Studies
A closer look at three engagements
Three typical examples — what the businesses were dealing with, what happened, and what the outcome looked like.
A catering company in Cheras
Workflow IntegrationChallenge
The owner was spending several hours each week writing and sending quotations to prospective clients — all from scratch, even when the requests were similar. Copying from previous quotes often introduced errors, and the process took time away from planning and operations.
What We Did
Over three weeks we set up a simple AI drafting tool that generates a structured quotation from a short set of inputs. The owner reviews and adjusts before sending — the tool handles the consistent structure and standard clauses. We wrote a one-page reference card for staff as well.
Result
Quotation drafting dropped from around 3–4 hours per week to under an hour. Error rate in standard clauses fell noticeably. The owner described the change as "freeing up my Tuesdays." The tool has been in use for five months without major issues.
~3 weeks · RM 1,290
"I kept putting this off because I thought it would take too long to set up. It took less time than I expected and the person doing the setup actually worked with my staff rather than just explaining it to me."
An interior design studio in Mont Kiara
Readiness ConversationChallenge
The studio principal was curious about AI after hearing about it from other business owners, but had no clear idea of what was relevant to a creative services practice. She didn't want to spend money on something unless it made genuine sense for her work.
What We Did
We ran the readiness conversation over 90 minutes. The session covered her studio's workflow from client acquisition through project delivery. We identified two areas worth exploring (client communication drafts and design brief summaries) and one area that wasn't a good fit at this stage.
Result
The client decided to try the communication drafting tool on her own first, using our written summary as a guide. Six weeks later she followed up to let us know she was managing it without additional support. She returned for a workflow engagement when her team grew.
Single session · RM 580
"The summary was genuinely useful — not vague. It told me what to try, roughly how to try it, and what to watch out for. I didn't need any more help at that point."
A small logistics firm in Port Klang
Steady Retainer — 6 monthsChallenge
The owner had tried one AI tool before coming to Pelita — a chatbot for handling driver communication — that hadn't worked well and had been abandoned. He was hesitant but knew the administrative overhead of the business was growing and something needed to change.
What We Did
We started with a readiness conversation, then moved into a retainer arrangement. The first three months focused on one specific use case: a structured way to produce and organise delivery confirmation records. The second three months introduced a second tool for internal scheduling communications.
Result
Record management time reduced from an estimated 5 hours per week to around 90 minutes. The scheduling communication tool has had mixed results — still in use but with some manual adjustment most weeks. The owner's view: "Two out of three tools working well is better than what I had before."
6 months retainer · RM 2,280/month
"Having someone check in each month meant we caught problems early rather than just abandoning things. That's the value I didn't expect."
Get in Touch
Contact Details
Phone
+60 3-2785 4061Address
No. 18-7, Jalan Sultan Ismail
50250 Kuala Lumpur
Working Hours
Mon–Fri: 9:00 am – 6:00 pm
Saturday: 10:00 am – 2:00 pm
Professional Credentials
Affiliations & Recognition
SME Digitalisation Initiative Participant
MDEC — 2024
Featured: SME Technology Adoption Report
SME Corp Malaysia — 2024
Member, Malaysian Digital Economy Association
PENJANA Digital Programme — 2023
Registered Business, Suruhanjaya Syarikat Malaysia
SSM Kuala Lumpur
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